FAQ

Common questions about Falcon Link.

A quick overview of how Falcon Link supports secure browser-based delivery for medical imaging and other large clinical files.

What is Falcon Link used for?

Falcon Link is a browser-based workspace for securely sending large medical imaging files, DICOM studies, and related documents without interrupting clinical collaboration.

Do recipients need special software to receive files?

Recipients can access shared files through the browser and verification flow, while teams already using Falcon MD or Falcon Mx can continue in their existing workflow.

How does Falcon Link protect shared studies?

Falcon Link uses encrypted transport, controlled access, and time-limited file retention so teams can share studies without exposing them through consumer file-sharing tools.

How long do uploaded files stay available?

Shared files automatically expire after seven days unless they are deleted sooner, which helps keep temporary collaboration links under control.

How do I send scans from a CD?

If your scans are provided on a medical imaging CD, follow these steps. Always select the full CD as a single source.

Put the CD into your computer

Place the CD into your computer and wait a few seconds for it to appear.

Wait until you can see the CD on your computer.

Open Falcon Link and start a new upload

In Falcon Link, choose Import Folder (e.g. CD) to begin.

Use the Import Folder option, not single-file upload.

Select the CD from your computer

When the file chooser opens, locate the CD in the list of drives (usually shown with a disc icon). Select the CD itself and confirm.

Choose the CD as one item.

Wait for Falcon Link to prepare the upload

Keep the browser open and leave the CD in the computer until the upload is ready or completed.

Do not remove the CD too early.

IMPORTANT

Always select the full CD using Import Folder (e.g. CD).

This ensures the entire imaging study is included correctly.

It looks like nothing is happening

Large scans can take a little time. Keep the page open and leave the CD in the computer while Falcon Link reads it.

The CD does not appear in the file picker

Take the CD out and put it in again. Wait a few seconds. If the computer opens a CD window, that usually means the disc was read correctly.

I only see files, not the whole CD

Go back and select the CD drive itself instead of clicking into folders and choosing files one by one.

Still not working?

Use Contact us and tell us what you see on the screen. A screenshot helps. We will guide you through it.